🔐 Privacy Policy
🗓️ Last Updated: November 27, 2025
🚫 We do not sell your data
Privacy Policy — Metrix Pest Management
We are committed to protecting your privacy and personal information when you visit metrixpestmanagement.com or use our services.
SSL Encryption
Data stored in India
Response: 2–3 business days
Introduction
Welcome to Metrix Pest Management. We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit metrixpestmanagement.com or use our pest control services.
By using our website or services, you agree to this Privacy Policy.
1. Information We Collect
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Personal Information
- Name, phone number, email address
- Complete address and property details
- Payment and billing information
- Service preferences and history
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Service Information
- Type of pest problem; property condition and size
- Previous treatments used
- Photos of affected areas (when needed)
- Special requirements or instructions
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Technical Information
- IP address and device information
- Browser type and operating system
- Pages visited and browsing behavior
- Cookies and tracking data
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Communication Records
- Phone calls, emails, and messages
- Customer feedback and surveys
- Service requests and inquiries
2. How We Use Your Information
- Provide Services: Process bookings, schedule appointments, deliver pest control treatments
- Communication: Send confirmations, reminders, updates, and respond to inquiries
- Payment Processing: Handle billing, invoices, and payment transactions
- Service Improvement: Analyze feedback, improve quality, and train staff
- Marketing: Send promotional offers, tips, and newsletters (you can opt out anytime)
- Legal Compliance: Meet regulatory requirements and maintain business records
- Security: Prevent fraud and protect our systems
4. Data Security
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How We Protect Data
- SSL encryption for data transmission
- Secure servers with firewall protection
- Limited access to authorized personnel only
- Regular security audits and updates
- Employee confidentiality agreements
- Secure disposal of outdated records
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Your Role
- Keep passwords confidential
- Be cautious of phishing attempts
- Report suspicious activity immediately
6. Data Retention
| Data Category | Retention Period |
|---|---|
| Active customers | Throughout our business relationship |
| Service records | 7 years for warranty and legal compliance |
| Financial data | 7 years as per tax regulations |
| Marketing lists | Until you opt out |
| Inactive accounts | 3 years before archiving |
7. Your Privacy Rights
- Access: Request a copy of your personal data
- Correction: Update inaccurate or incomplete information
- Deletion: Request removal of your data (subject to legal requirements)
- Opt-Out: Unsubscribe from marketing communications
- Portability: Receive your data in a transferable format
- Object: Oppose certain types of data processing
To exercise your rights: contact us at info@metrixpestmanagement.com or +91 93303 33041.
8. Children's Privacy
Our services are for adults aged 18 and above. We do not knowingly collect information from children. If you believe a child has provided us with personal data, please contact us immediately.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their policies before sharing information.
10. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last Updated” date. For significant changes, we will notify you via email or website notice.
Continued use of our services after updates means you accept the revised policy.
11. International Data Transfers
Your data is primarily stored in India. If transferred internationally, we ensure appropriate security measures are in place to protect your information.
12. Your Consent
By using our services, you consent to the collection and use of information as described in this Privacy Policy. For specific activities like marketing communications, we will seek separate consent.
You can withdraw consent at any time by contacting us.
Contact Us
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Company Details
Company Name: Metrix Pest Management
Registered Office: N0125, Newtown, Kolkata, India, 700159
Email: info@metrixpestmanagement.com
Phone: +91 93303 33041
Website: www.metrixpestmanagement.com
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Service Coverage
Service Areas: Kolkata, Howrah, Hooghly, Burdwan, Nadia, North 24 Parganas, South 24 Parganas, Birbhum
Service Hubs: Baguiati, Ballygunge, Howrah, Baidyabati, Durgapur, Burdwan, Asansol, Naihati
Response Time: We respond to all inquiries within 2–3 business days.
